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Building Lasting Connections: Strategies for Boosting Customer Loyalty in the Auto Repair Business

Operating an auto repair shop is one thing. Running a successful one is a whole other story. If you are leaning towards the latter, you must understand that it requires more than just technical expertise. It also demands the ability to cultivate and maintain strong customer relationships. Establishing customer loyalty is key to sustained success, especially in an industry where competition is fierce.

Here are effective strategies for shop owners, like you, who want to enhance customer loyalty in the auto repair business.


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Industry Leader & Innovator, Shawn Broadfield, Joins CrashBay as Advisor

January 03,2024 - For immediate release

CrashBay proudly announces the appointment of Shawn Broadfield, a seasoned professional and strategic leader in the insurance innovation space, to its executive team in the role of board advisor.

Shawn brings with him a wealth of experience, having initiated and led integrated enterprise solutions for claims. His career highlights include producing unique cost savings and implementing custom solutions that have significantly impacted the industry.


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Dean Fisher joins CrashBay

Nov 07, 2023 - For immediate release

Prominent Industry Expert, Dean Fisher, Joins CrashBay as Advisor

Dean Fisher appointed as Board Advisor of CrashBay!

CrashBay is proud to announce the addition of Dean Fisher to our team as a distinguished board advisor. This marks a significant milestone in our mission to enhance the claims management process for the car repair industry.

Dean is a seasoned entrepreneur and executive with a remarkable career in the automotive and collision repair sector. From his humble beginnings as a collision shop owner, Dean's journey led him to become the President of the largest automotive collision franchisor in North America, a significant accomplishment that solidified his status as an influential leader in the automotive and collision repair industry.


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CrashBay appoints Andrew Daniels as President

January 01,2023 - For immediate release

Andrew Daniels appointed as President of CrashBay!

Based out of Columbus, OH, Andrew brings with him a wealth of experience as a creator and builder, known for his innovative contributions to the automotive and insurance technology sector. With a background in building physical creations and pioneering new insurance concepts, Andrew has honed his skills in operational leadership, software development management, and advising early-stage tech startups. Furthermore, Andrew is the founder of Insurtech Ohio, a community of industry leaders, carriers, startups and investors on a mission to celebrate and accelerate insurance innovation. 


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In the Spotlight - Yahoo! Finance Feature: "Digital Marketplace Celebrates Its 4th Anniversary" is celebrating its 4 year anniversary and reveals some of its big wins and challenges it faced getting thus far. More information on the business can be found at

Milton, Ontario--(Newsfile Corp. - April 13, 2023) - is celebrating its 4th Anniversary, which commemorates four years of intense, incredibly rewarding, and at times challenging years in business. This is a huge milestone for the North American-based Digital Marketplace business, which has provided Digital Car Repair Marketplace experience to car owners and fleets since 2019.


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CrashBay partners with In Motion Brands to offer digital showroom for Tire and wheel e-commerce along with Mechanical Services

In Motion Brands continues its exponential growth with a recent strategic partnership with IMB will deliver a state-of-the-art digital showroom for both tire and wheel e-commerce, along with a national service marketplace of automotive service providers facilitating the procurement and installation of tire and wheel packages for CrashBay’s fleet clients. 

In Motion Brands improves business performance for owners in the automotive aftermarket in a way never before offered in the industry. Its client list includes businesses with one location, dozens of locations, and even hundreds of locations. 


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In the Spotlight - Yahoo! Finance Feature: "Car Repair Marketplace Search Engine Launched Find Thousands of Shops"

CrashBay has launched a search engine for car repair services. The search engine connects car owners with pre-qualified car repairers in the local area.

Oakville, Canada, Jan. 28, 2021 (GLOBE NEWSWIRE)

CrashBay, an e-commerce automotive company that provides an online marketplace for auto repair across the US and Canada, has launched a search engine function for car repair.

Similar to concepts like – CrashBay helps car owners and shops to easily find each other.


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In the Spotlight: "North American Collision Repair Search Engine Marketplace Launched"

A new North American vehicle crash and auto repair search engine has been launched, called It connects car drivers to service providers, helping them to get the aid they need whenever it’s required.  

CASHFLOW - Need Help?

CASHFLOW!!.. Need Help?  In this video Jeff Keddie (COO) and John Harvey (CEO) walk you through the CrashBay A/R collection tool illustrating how to bring cash back into your business.  In a time where cash is king more than ever this is a must watch.  Become a subscriber shop or sign up for one of our courses and we’ll send you this tool for free.

CrashBay adds Jeff Keddie as COO

Jeff Keddie joins CrashBay as Chief Operating Officer and partner.   Having worked for the largest collision repair networks in the industry; Jeff brings deep experience with his expertise in helping small businesses become more profitable!  His experience also includes owning and operating several small businesses as well as turning around several businesses that he later sold.  Jeff has an MBA and lives in Ottawa, Ontario, Canada with his wife and four children.  Jeff will play an instrumental role in the development of CrashBay programs and the design and delivery of our learning platform as we develop the next phase of our collision repair marketplace.